Courses

A Profound Culture Training Solution

Facing Change

Culture for the Medical Workplace

Equip your clinical, administrative, and other employees with the skills necessary to identify, address, and report discrimination and mistreatment.

The AAFP has reviewed Facing Change and deemed it acceptable for up to 1.00 Enduring Materials, Self-Study AAFP Elective credits. Term of approval is from 12/01/2023 to 11/30/2024. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Click here to view continuing education credit equivalencies.

CEU Approved Multi-Language 1-3 HR

Training Topics

Nepotism in hiring practices
Improving bystander skills amongst colleagues and patients
Equal respect for everyone, regardless of hierarchy
Formal complaints and non-retaliation
Discrimination against non-English speaking staff
Understanding and addressing microaggressions
How to acknowledge bad behavior
Making patients feel welcome
The ethics of a staff member's workload
Handling confrontation
The importance of Culture Training
Understanding difference in communication styles
Addressing conflicts between team members
Having difficult conversations around race

Unconscious Bias

An Introduction to the Concepts of Identity and Bias

Instruction on the harm of stereotypes, methods to identify and disrupt one's own assumptions, and how to challenge bias in the workplace. Contact us to see if this course is available for CEUs in your state.

The AAFP has reviewed Unconscious Bias and deemed it acceptable for up to 0.50 Enduring Materials, Self-Study AAFP Elective credits. Term of approval is from 01/01/2024 to 12/30/2024. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Click here to view continuing education credit equivalencies.

CEU Approved 35 MIN

Training Topics

Definitions & Basic Concepts

What Is Unconscious Bias?
What Is A Stereotype?
Fundamental Concepts of Human Bias
Common Reasons People May Be Stereotyped and Treated Differently
Negative, Positive, or Descriptive Bias
Professional Responsibilities

Bias in The Workplace

Unconscious Bias and The Inclusive Workplace
Groupthink

Unconscious Bias Experience

Talking About Stereotypes
Risks of Unconscious Bias
Expanding on Stereotyping and Bias

Thinking About Your Thinking

Managing Biases Through Self-Regulation
Types of Biases
Perceptions of Others

Additional Concepts Explored

Affinity Bias, Attention Bias, Confirmation Bias, Halo Bias, “We-They” Bias
Contact Theory
Exposure to Counter Stereotypes

Training ROI

Why WILL's Culture Training Matters

WILL Interactive set out to create the best healthcare workforce culture training available. We wanted to make effective and enjoyable teamwork skills and inclusion courseware that people would identify with and internalize.

How did we do it? We started with listening. We interviewed hundreds of clinical, administrative, and environmental service employees across multiple hospitals and regions to find out what was working and what wasn’t. We added some appropriate humor, high production values, and a warm tone that makes even hard-to-talk-about concepts universally approachable. The result is teamwork and inclusion training that is human, highly watchable, and will positively impact your workforce.

Bespoke

Crafted Specifically for Your Challenges

Healthcare is a unique setting with its own set of issues — particularly when it comes to teamwork, equity, inclusion, and a sense of belonging. With WILL you don't have to settle for training set in a generic environment. And you can make it your very own with your branding, policies, contact details, and policies. Link to internal resources and adapt the content to resonate with your environment and communication style. Our concierge service is ready to assist, making it effortless to transform our programs into your tailored solution.

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Easy

User-Friendly Every Step of the Way

At WILL, we've made sure our solutions are a breeze to work with. Whether you're overseeing the whole training program or sharing the responsibility with your team members, you'll discover that our platform is incredibly easy to navigate. And whenever you need assistance, our friendly support team is just a message away. Rest assured, we're here to support you every step of the way.

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